Five Stable
Quality Principles

Timeless principles of quality management

Principle 1 - Anything Repeatable can be Improved

Stable practitioners operate under the belief that anything repeatable can be improved. 

At first, only a few ideas for improvement may be identified. The nature of improvement is such that the constant focus and pursuit of these improvement ideas will uncover even more ideas over time.

Sometimes improvement is a massive breakthrough, sometimes it is a patient journey.

Principle 2 - Improvement Requires Repetition, Reflection, and Change

Repetition alone brings systematized inertia. Add reflection and you get better insight. Better insight generates new ideas and those new ideas require change in something to bring improvement.

Principle 3 - Sustained Improvement Requires Systematization

Continuous improvement is not enough. You must have sustained continuous improvement. Anyone can have a new idea for improvement, and implement it. But what happens when that person gets promoted, or takes a new job? The improvement vanishes with them. For this reason, sustainable continuous improvement requires a system of record. The financial loss to an organization that lacks the discipline to create such a repository is incalculable. 

Principle 4 - Improve Systems, Respect People

Deming taught us that when problems occur, management must focus on improving the system and not on blaming the person. The old industrial model held employees accountable for problems and would often make them pay with their jobs. Deming taught us that the real question to ask is how the system can be improved so the problem does not occur again...both with the same employee and future employees working the same task.

This “safe culture” engineering fosters trust and assurance among employees and drives creativity when problems occur. 

The purpose of a quality program like The Stable Framework™ is to empower employees to find potential problems within the same step in which they occur, instead of later where it becomes exponentially expensive.

Principle 5 - Speak Using Data.

Whenever possible, use data to express reality.

If you want to know how happy your customers are with your products or services, survey them. If you want to know how much time is spent reworking bad code that was rejected from the test department, measure it. The Stable Framework™ is all about improvement. You cannot conclusively improve something unless you first measure it.